JEWELRY CARE
How can I purchase your products?
You can purchase through our authorized channels. For customers in Mainland China, please visit our Tmall flagship store, Douyin shop, or JD store. For international customers, please shop via Amazon, TikTok Shop, or JD Global. Click the corresponding channel button on the product page to proceed.
How can I track my order?
Since our products are sold through third-party marketplaces such as Tmall and Amazon, your order is processed by the respective platform. After placing your order, you can check the shipping status and tracking information directly in the 'My Orders' section of the platform where you made the purchase. For any issues, please contact that platform's customer service.
Is your jewelry hypoallergenic?
Yes, all of our earring posts are made of either solid 18K gold, or sterling silver dipped in 18K gold or rhodium (depending on color). Our other jewelry is made of a variety of high-grade materials and metals including 18K gold and sterling silver. Please see exact materials listed under each item.
How should I store and care for my jewelry?
We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer. Our pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming.
How can I figure out what to wear with my jewelry or what type of gift to buy?
Our team of in-house stylists is here to help you! Whether you have an outfit but can't figure out which jewels to pair with it, you're unsure what earrings to pair with your necklace, or you need help picking out a gift, we have a full team of jewelry experts and experienced stylists ready to assist you with any accessorizing needs!